Prices:
All prices are in euros or USD, including taxes, excluding shipping costs.

Payment:
You can pay via bank account (only European customers) or PayPal. If you pay by bank account you will find our details in an email. After we receive your payment we wil send your order within 1 – 3 business days. If we haven’t received your payment within 10 days we will cancel your order.

Shipping
Everything will be shipped by PostNL (Dutch postal service) and will be carefully packaged. I try to recycle/re-use whenever possible to help keep costs low.

Delivery
Approximate delivery times:
Netherlands – 1 to 2 business days
European Union – 2 to 6 business days
USA/Canada – 4 to 12 business days
Everywhere else – 4 to 15 business days

Return policy
When purchasing our products, the buyer has the option to return within 14 days.
During this period, the buyer will handle the product and packaging with care. If the buyer wants to return the package he shall return the product in the original condition and packaging to us. The buyer pays the cost of return shipment.
We will refund the buyer as soon as possible (within 30 days after receiving the return)
Returns are not possible if the products can not be returned because of their nature.

Newsletter
If you place an order you will automatically receive our newsletter. You can always unsubscribe by clicking the url at the bottom of the newsletter.

Identity
Anne Houben
Geleenstraat 4
6151 EX Munstergeleen
The Netherlands

E-mail: info@windhondenwebshop.net

KvK-nummer: 57961387
BTW-nummer: NL207482299B01